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Tick tock…. When are you going to approve my work?

What to do when your client is dragging their heels and hasn’t approved your work This is a common problem for business owners in creative industries.  The frustration arises when you aren’t paid for the work you’ve done.  I hear you – it also happens to me.  But you can put legal protections in place…

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New Gift Card laws in Australia

If you issue gift cards in your business you will need to comply with new national laws.  The laws are part of the Australian Consumer Law and apply to every business in Australia.  The new laws apply to all gift cards supplied on or after 1 November 2019. What is a gift card? A gift…

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Why there is a gap in my blog posts…

Providing updated information for businesses is part of what I do.  But I didn’t post anything for the last half of 2018. This is Why… I was involved in a car accident.  I was not seriously hurt, but I was injured enough to need a few months to get back into shape.  During this time,…

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Friends don’t SPAM friends – don’t be that person You accept a friend request from someone you are in a Facebook group with.  Then it starts – you receive promotional material through messenger… is this ok?  I didn’t think being friends with someone meant that they could send me promotional messages…can they? NO they CANNOT!…

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Do I have to give a refund?

You have an upset customer and they are demanding a refund. You’ve tried to explain your position, you’ve referred to your terms, but what do you do?  Ultimately, the law says if you have to give a refund a not.  This blog is to help you guide you through understanding whether you have to give…

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Get the low-down on online service packages

I am creating an online package for my service offering, what do I need to know? Service providers are more commonly packaging up services to be purchased online.  It is important to understand that you can’t compromise your legal obligations when streamlining your services this way.  Here are my top tips when selling online service…

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Learn what service providers must do to satisfy consumer guarantees.

The consumer law applies automatically to every business that operates in Australia.  It creates a base level of guarantees that must be satisfied when conducting business.  These guarantees apply to businesses that deal directly with consumers and in business to business transactions where the cost is less than $40,000.00. The thing about these guarantees is…

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What are the legal considerations for co-working spaces?

I love a co-work space!  If only confidentiality requirements didn’t stop me working in a one.  They are popping up more and more as a solution for small businesses and expanding to shared spaces for trades and creative businesses. There are key legal concepts you need to understand when running a co-work space of any…

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Data Breach Reporting laws and what they mean for small business

You may have heard about the new laws in place for reporting data breaches.  The laws are quite complex so here is my break down for what small businesses need to know 1. Do they apply? The laws are part of the Privacy Act.  Generally the Privacy Act only applies where a business has a…

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Got an online market place? Learn what legal documents you need

You’ve decided to create an online market place to connect consumers with service providers.  This means, essentially you are acting as a middle man.  That’s great, but the fact that your service is connecting people doesn’t mean it is all care and no responsibility. There are several legal documents you will need for legal protection.…

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